Pre-Visit Planning

Doctor reviewing a patient chartImagine being a patient who arrives at the clinic and can really sense that the providers are ready to meet your needs!

Imagine knowing that your whole care team sat down a week in advance to review your disease course over the last six months, track down any missing lab results, and troubleshoot with colleagues to figure out why it’s been so tough to keep your disease in remission.  Imagine getting a call from the nurse a full week before clinic to ask what has been going on since your last visit and, as a result, the social worker is in clinic and ready to discuss solutions to the issues you are having at school.  Imagine the lab having your orders well in advance so that the collection tube that they have to use, but don’t keep stocked, is ready and waiting. This time you don’t have to wait while they run down to the supply room, making you late for school and your parents late for work.

The automated pre-visit planning tools that ImproveCareNow centers are now able to use will help make scenarios just like these a reality. Providers will have detailed summary information about their patients available at their fingertips when they need it…before the visit.  They will have a concise, printable tool that can be easily shared with the rest of the care team. Ideally, this tool will be used to guide conversations with parents and patients before they come to clinic so that they can be a part of planning their visit, not just passive participants in it.

The result will be more reliable, proactive and individualized pediatric IBD care.

[editor’s note: submitted by Sarah Myers, MPH, RN | Lead Quality Improvement Consultant for the ImproveCareNow Network]

2 thoughts on “Pre-Visit Planning

  1. Pingback: Performance Feedback | LOOP

  2. Planned medical visits or pre-visit planning has been shown in numerous studies to result in better outcomes for patients. It’s similar to the use of pre-flight check-lists by pilots. Atul Gawande’s “Checklist Manifesto” is a great book on this subject in medicine.

    ImproveCareNow is taking advantage of the database or ‘registry’ of information about the treatment of patients at each care center to automate this process making planning much easier and feasible.

    Our next innovations will focus on using technology to enable patients and families to prepare more effectively for visits and to communicate their concerns and questions BEFORE the visit so everyone is even more prepared.

    Stay tuned!

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